Privacy Policy

1. Introduction

Insurance.Dental ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, register for an account, or use our services (collectively, the "Service").

By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account, join our waitlist, or otherwise interact with the Service, we may collect the following information:

• Contact Information: Full name, email address, phone number
• Practice Information: Practice name, state, zip code, dental specialty
• Account Credentials: Email and password (passwords are stored using industry-standard one-way hashing and are never stored in plaintext)
• Payment Information: Billing address and payment method details (processed and stored exclusively by our PCI-compliant third-party payment processor — we do not store credit card numbers on our servers)
• Communications: Information you provide when you contact us for support, submit feedback, or participate in surveys

2.2 Information Collected Automatically

When you access the Service, we may automatically collect certain technical information, including:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, features used, time spent on pages, click patterns, search queries within the Service
• Log Data: IP address, access timestamps, referring URLs, error logs
• Cookies and Similar Technologies: See Section 6 below

2.3 Information We Do Not Collect

Insurance.Dental does not collect, store, or process:

• Protected Health Information (PHI) as defined by HIPAA
• Patient names, patient records, or individually identifiable health information
• Social Security numbers or government-issued identification numbers
• Biometric data

3. How We Use Your Information

We use the information we collect for the following purposes:

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We engage third-party vendors to perform services on our behalf (e.g., payment processing, email delivery, hosting, analytics). These providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law, necessary to resolve disputes, or needed to enforce our agreements.

Aggregated, de-identified data that cannot reasonably be used to identify you may be retained indefinitely for analytical and product improvement purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Service. The types of cookies we use include:

• Essential Cookies: Required for the Service to function properly (e.g., session management, authentication). These cannot be disabled.
• Analytics Cookies: Help us understand how users interact with the Service so we can improve it. These are only set with your consent.
• Preference Cookies: Remember your settings and preferences to enhance your experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service. We do not use cookies for third-party advertising purposes.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of sensitive data at rest
• Access controls and authentication requirements for internal systems
• Regular security assessments and monitoring
• Employee access limited to those with a legitimate business need

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we commit to promptly notifying affected users in the event of a data breach in accordance with applicable law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal

To exercise any of these rights, contact us at privacy@insurance.dental. We will respond to verified requests within 30 days (or within the timeframe required by applicable law).

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right to Opt Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a CCPA request, contact us at privacy@insurance.dental. We will verify your identity before processing any request.

10. International Users

The Service is operated from and intended for use within the United States. If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to such transfers.

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdiction with data protection laws, and you believe we are processing your personal data, please contact us to discuss appropriate safeguards and your rights under applicable law.

11. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

13. HIPAA Disclaimer

Insurance.Dental is not a covered entity or business associate as defined under HIPAA. Our Service operates exclusively with aggregated, de-identified market data derived from claims information. No Protected Health Information (PHI) is collected, stored, processed, or transmitted through the Service. Users are instructed not to submit PHI through the Service. In the event PHI is inadvertently received, we will delete it promptly and notify the submitting party.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last updated" date. For material changes, we will provide notice to registered users via email or through the Service at least 30 days before the changes take effect.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@insurance.dental
Website: insurance.dental